Manager – Client Servicing
Position: Manager – Client Servicing
About the Role
The Client Service Manager is responsible for leading end-to-end client engagement, ensuring seamless delivery of high-impact corporate events, and driving long-term strategic relationships. This role acts as the primary liaison between clients, internal teams, and external partners to execute events that meet business objectives and exceed expectations.
Key Responsibilities:
- Manage and strengthen relationships with key corporate clients.
- Understand client needs and provide tailored event solutions.
- Lead planning and strategy for conferences, launches, and corporate events.
- Oversee end-to-end event execution with internal teams and vendors.
- Prepare budgets, track costs, and ensure timely billing.
- Guide and mentor junior team members for smooth project delivery.
- Maintain reports, documentation, and present post-event analysis.
- Identify upselling opportunities and support business development.
Requirements:
- Bachelor’s degree in Marketing, Event Management, Mass Communication, or a related field.
- 5-8 years of experience in client servicing or account management in events, experiential marketing, or advertising.
- Proven experience handling large-scale corporate events and major client accounts.
- Strong communication, negotiation, and interpersonal abilities.
- Excellent project and time management skills.
- Good understanding of event production and logistics.
- Problem-solving mindset with client-first approach.
- Ability to multitask and work under pressure.
- Proficiency in PowerPoint, Excel, and project management tools.